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Thursday, March 12, 2009

Venture Capital Firm, Accel Partners And Others Invest In Transera

$17Million Secured from Private Investors for Telecom Call Center Software Growth

Transera Communications announced it has raised funding totaling $17 million in �Series C Round� venture capital funding from firms Accel Partners, Apax Partners, Storm Ventures, and Lighthouse Capital Partners.

Transera Communications is a leader in providing call center solutions that offer businesses maximum customer experience and low implementation costs. Unlike other call center solutions, business can easily create and manage a feature-rich call center without initial outlay of capital expenditures in new equipment or hardware.

Transera gives companies effective ways to reduce their capital and operating expenses. Clients can manage customer interactions affordably and professionally by utilizing Transera�s on-demand software, Seratel. Seratel operates with existing contact centers and fully integrates with the client�s current telephony and hardware applications. With Seratel, call centers can route, monitor, manage and record customer interactions easily. Plus, with Seratel all agents can be easily connected; whether the agents are located in house, in branch offices, off shore or at home.

With a growing number of high profile clients such as American Red Cross, Logitech, Office Depot, Simplicity, TiVo and AON Integra mark; Transera claims to connect thousands of agents and millions of active customer interactions per month with its unique software.

Transera plans to use the venture funding to propel addition growth and build additional service infrastructure, product development, partnerships and customer acquisition. Transera is also committed to further its technology innovation and customer acquisition strategies

Transera is based in Sunnyvale California and led by Perm Uppaluro. Mr. Uppaluro is the President, Chief Executive Officer and Co-Founder of Transera with over 25 years experience in telecommunications and networks.

Funding Source, Accel Partners is a leading global venture capital firm dedicated to building top-tier companies through venture capital partnerships throughout the world. Over the years, Accel Partners has worked with entrepreneurs to fund projects and build over 300 successful companies including Veritas, Walmart.com, Real Networks, Etsy, Facebook, Arrowpoint and others. Accel Partners is based in Palo Alto California with offices in London, England and Bangalore, India.